Disabilities:
The final part of the walk is on uneven surface and may be unsuitable for those with mobility restrictions. Tours can be arranged to meet specific needs. Please call the 07760 627368 prior to booking to ensure that all individual requirements can be met.
Health and Safety
Health and Safety: Whilst every care will be taken to ensure the safety of all participants it should be noted that Porthleven is a working port and each individual is ultimately responsible for their own safety whilst on the tour and whilst walking in all areas. Special care should be taken around roads, Pier and Harbour sides and cliff edge.
Children
Children: Are of course welcome but must be accompanied by an adult (18+) and whilst every effort will be made to be inclusive, consideration should be given as to the level of interest a child may retain on a two hour walking, talking, tour. It is the responsibility of accompanying adults to look after their children whilst on the tour. Specific “child friendly” and family tours can be arranged.
Dogs
Dogs are very welcome but are the responsibility of the owner and must be kept on a leash throughout the tour.
Conduct
Please respect the rights of other members of the public and of workers around the dock and harbour area. If we can please keep together as a group but be conscious not to cause obstruction to others.
Please respect our town. Use available litter bins or please take all litter home with you.
We ask that tour participants please respect each other members and the tour leader and not to please not use language that could be perceived as threatening or rude. Any participant causing a nuisance or disturbance will be asked to leave the tour and will not receive a refund.
Late Arrivals
We need to leave at the time scheduled as there may be other tours after yours. It is unfair to hold back all of those arriving on time to wait for latecomers. Please leave ample time to get to us, and relax for a few minutes when you arrive! If circumstances arise that mean you are running late please call on 07660 672368 and we will endeavour to be as accommodating as possible.
Cancellations:
We reserve the right to cancel/delay tours due to weather, sea conditions and or other circumstances beyond our control. In the unfortunate event we have to cancel your trip we will contact you via email and/or text and/or phone. (and facebook and website updates) Please ensure to check our website and your phone as occasionally cancellations may be made close to the tour start time. In the event that we have to cancel we will either rearrange your tour or refund your booking in full.
If you need to cancel a trip, we require at least 24hours notice for a full refund to be given.
We reserve the right to amend these terms and conditions at any point without notice.
